Return Policy
Welcome to WallFreak's Return Policy page. We want you to be completely satisfied with your purchase, and we strive to make the return process as simple and convenient as possible. Please read the following guidelines to understand our return policy:
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of delivery to return eligible items for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
To initiate a return, please follow these steps:
Refund Process
Once we receive your returned item and verify its eligibility, we will process your refund within 5-7 business days. The refund will be issued to the original method of payment used for the purchase. Please note that shipping charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to our error or a defective product.
Exchanges
If you would like to exchange an item for a different size, color, or style, please indicate your preference in your return request email. We will do our best to accommodate your exchange based on product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] We will arrange for a replacement or refund as soon as possible, at no additional cost to you.
Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact us at:
Thank you for shopping at WallFreak. We appreciate your business and hope to exceed your expectations with every purchase.
Welcome to WallFreak's Return Policy page. We want you to be completely satisfied with your purchase, and we strive to make the return process as simple and convenient as possible. Please read the following guidelines to understand our return policy:
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of delivery to return eligible items for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to our customer support team at [email protected] with your order number and a brief explanation of the reason for the return.
- Return Authorization: Once we receive your request, we will provide you with a return authorization (RA) number and instructions on how to return the item.
- Package the Item: Carefully package the item in its original packaging, including any accessories or documentation that came with it.
- Ship the Item: Return the item to the address provided along with the RA number. We recommend using a trackable shipping method to ensure that the item reaches us safely.
Refund Process
Once we receive your returned item and verify its eligibility, we will process your refund within 5-7 business days. The refund will be issued to the original method of payment used for the purchase. Please note that shipping charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to our error or a defective product.
Exchanges
If you would like to exchange an item for a different size, color, or style, please indicate your preference in your return request email. We will do our best to accommodate your exchange based on product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] We will arrange for a replacement or refund as soon as possible, at no additional cost to you.
Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact us at:
- Email: [email protected]
Thank you for shopping at WallFreak. We appreciate your business and hope to exceed your expectations with every purchase.