Ordering Policy | WallFreak

Ordering Policy
Welcome to WallFreak's Ordering Policy page. We're excited to help you find the perfect wall art for your space! Please review the following guidelines to understand our ordering process:

Placing an Order
  1. Online Ordering: Orders can be placed directly through our website, www.wallfreak.com. Simply browse our collections, select the items you'd like to purchase, and proceed to checkout.
  2. Guest Checkout: You have the option to checkout as a guest without creating an account. However, creating an account offers benefits such as order tracking and faster checkout for future purchases.
  3. Payment Options: We accept major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal for secure online payments.

Order Confirmation
  1. Confirmation Email: Once you've successfully placed your order, you will receive an email confirmation with your order details, including the items purchased, total cost, and shipping information.
  2. Order Status Updates: You can track the status of your order by logging into your WallFreak account (if applicable) or by contacting our customer support team.

Shipping & Delivery
  1. Processing Time: Orders are typically processed and shipped within 2-3 business days, unless otherwise stated on the product page.
  2. Shipping Methods: We offer standard and expedited shipping options. Shipping costs and delivery times vary depending on your location and selected shipping method.
  3. International Shipping: Yes, we ship internationally! Please note that international shipping times and costs may vary based on your location and customs regulations.

Order Modifications & Cancellations
  1. Modifying an Order: If you need to make changes to your order after it has been placed, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that we may not be able to modify orders that have already been processed for shipping.
  2. Order Cancellations: You can cancel your order within 24 hours of placing it for a full refund. After 24 hours, cancellations may be subject to a restocking fee or may not be possible if the order has already been processed.

Contact Us
If you have any questions or concerns about our ordering policy, please don't hesitate to contact us at:
Thank you for choosing WallFreak for your wall art needs. We look forward to serving you!